SERVICOM to deploy automated e-Grievance mechanism across MDAs
The Presidency’s SERVICOM Office has announced plans to introduce a fully automated e-grievance mechanism platform to improve service delivery and accountability across Nigeria’s Ministries, Departments, and Agencies (MDAs). The initiative, developed in partnership with the World Bank, will digitise grievance redress processes, creating a centralised hub to streamline how citizens lodge complaints and how MDAs […]
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